Shipping & returns

The digital file is generated within minutes and sent to the email address you created the book with, together with a download link. If the email hasn't arrived, check your spam folder — and if it isn't there, write to us and we'll resend it.

A book goes to print only after you approve the character and the story. From approval, a printed book usually arrives within 6–8 business days. The gift package gets production priority.

Shipping cost is included in the price of packages that contain a printed book. During peak periods, holidays, or to remote areas there may be a delay of a few days; if a significant delay is expected we will tell you by email.

The delivery address is provided at checkout. It can be changed as long as the book has not yet gone to print — write to us as early as you can. Once the parcel has shipped we cannot redirect it.

You can cancel and receive a full refund at any point before you approve the character and the story — until then nothing has gone to print.

A personalized book is made specifically for the customer, so once approved and printed it cannot be returned for change of mind. The same applies to the digital file once it has been delivered and downloaded.

If a book arrives damaged, with a printing fault, or isn't the book you approved — email hello@mebook.com within 14 days of delivery and attach a photo of the problem. We will print and ship a replacement at our expense, or refund you in full if you prefer.

If a parcel has not arrived within the estimated delivery window, contact us and we will trace it with the carrier.